**Email typically has fastest response time**
Phone: (952) 697-8701
This is not a direct line, but you can leave a voicemail and we will get back to you.
Currently supporting options to leave messages in English, Spanish, and Somali.
Please provide as much detail as you can about the problem, such as: student ID, student name, issue
How do parents get tech support for student devices?
If your concern is related to a classroom activity or announcement from the teacher, please reach out to the classroom teacher via email or voicemail. If the teacher is unable to quickly answer your question, they will be passing on your concern to the technology department for support.
If you are looking for help with or information about Seesaw, Canvas, Infinite Campus, Relay Web Filter, or Google Meet, visit our Parent Tech Resources page.
If your concern is not classroom related, but more of a technology malfunction, you can also contact technology directly via email or phone (as listed above).
What is my child's email/password?
Combine students’ 6-digit student ID and @shakopeeschools.org
Example Email: email@example.com
Password is a combination of your child’s initials & birthday.
UPPERCASE initial of first name
lowercase initial of last name
two-digits of birth month
two-digits of birth day
last two-digits of birth year
Juan Sanchez born on January 1, 2008 = Js010108
Does my child know their student ID?
Yes. Students use their ID number to checkout at lunch and media.