• Contact Information

    **Email typically has fastest response time**

    E-mail: parenthelp@shakopee.k12.mn.us 

    Phone: (952) 697-8701

    This is not a direct line, but you can leave a voicemail and we will get back to you. 

    Currently supporting options to leave messages in English, Spanish, and Somali.

     Please provide as much detail as you can about the problem, such as: student ID, student name, issue 


    Common Questions

    How do parents get tech support for student devices?

    If your concern is related to a classroom activity or announcement from the teacher, please reach out to the classroom teacher via email or voicemail.  If the teacher is unable to quickly answer your question, they will be passing on your concern to the technology department for support. 

    If you are looking for help with or information about Seesaw, Canvas, Infinite Campus, Relay Web Filter, or Google Meet, visit our Parent Tech Resources page.

    If your concern is not classroom related, but more of a technology malfunction, you can also contact technology directly via email or phone (as listed above).

    What is my child's email/password? 


    Combine students’ 6-digit student ID and @shakopeeschools.org 

    Example Email:  123456@shakopeeschools.org


    Password is a combination of your child’s initials & birthday.

    UPPERCASE initial of first name

    lowercase initial of last name

    two-digits of birth month

    two-digits of birth day

    last two-digits of birth year

    Juan Sanchez born on January 1, 2008 = Js010108


    Does my child know their student ID? 

    Yes. Students use their ID number to checkout at lunch and media.