The Minnesota Department of Education maintains a digital equity page that has great resources for home Internet.
Please note that this information may change depending on what Internet Service Providers are offering at any given time; the district makes no guarantees about accuracy. We do hope to be as helpful as we can in providing this guidance.
Comcast Internet Essentials
CenturyLink - Lifeline
AT&T Public Wi-Fi
Shakopee Public Schools will offer a limited quantity of T-Mobile internet access hotspots
- Reserved for students in grades 6-12 as part of our 1:1 device use and K-12 Online students.
- Students/Parents can work with building administration to request a hotspot
Regular Internet Connection Support
Home Internet Troubleshooting: The tech department will do its best to help with home network connection issues, but in many cases you will have to contact your ISP directly.
Basic Home Network Troubleshooting: The district does not make house calls to troubleshoot home network connections. Families are responsible for ensuring their own home Internet connection is reliable and stable. Here are a few basic tips to help troubleshoot your home connection
Video Conferencing Tips: Multiple people trying to stream video or be on a video conference at the same time should be avoided when network speed is a concern. Think about simultaneous use of everyone in a household - smart phones, tablets, smart home devices, video games, computers, and any other network connected device. They are all vying for a shared network connection. When having trouble with network latency or connection speeds disconnect as many other devices as possible. The more devices processing network intensive tasks the worse the connection will be. It's not reasonable for three people to be streaming Netflix and also expect Google Meet to work.
- The ISP is overwhelmed and having service issues.
- Many ISPs (Comcast, CenturyLink, USI, etc.) are seeing higher bandwidth utilization than ever before.
- Check with your ISP to ensure there are no service issues.
- The subscribed Internet plan is not fast enough to support streaming video.
- Most Internet plans in the Twin Cities metro are fast enough to support streaming video.
- In general, 8 Mbps is the minimum required download speed to support to support video streaming or conferencing.
- Network connection speed can be tested here - https://www.speedtest.net/
- Data cap for the month has been reached.
- Many ISPs put a data cap in place. Contact the ISP directly to find out if the data cap is reached.
- Power cycle router and other networking equipment (turn it off and on again).
- Double-check all power, network, and other cables are firmly plugged in.
- Restart your computer.
